Agency FAQs
Agency FAQs
Frequently Asked Questions
Arizona Department of Education
For our general commonly asked questions, please see the appropriate unit below. If you still need help, communicate with ADE here.
ADE Professional Learning & Development
Q: How do I create an account for APLD?
It looks like you are trying to create an account for APLD. Please go to /APLD and view the Frequently Asked Questions. There you will find how to create an account.
Q: How do I print a certificate of completion?
It looks like you are trying to print a certificate of completion within APLD. To print a certificate, please follow these steps:
- Log in to Genius: https://azed.geniussis.com/PublicWelcome.aspx
- On the Dashboard, select the Completed Course
- Select the Download Certificate Option
ADE Connect
Q: Where do I get information for Entity Administrators?
It looks like you are an Entity Administrator. You have questions. We have answers! ADEConnect - FAQ (azed.gov)
Q: I need help logging in to ADE Connect
Looks like you are having issues signing into ADEConnect. The ADEConnect sign-in page is at: adeconnect.azed.gov. If you have forgotten your username and/or password, please use the self-service forgot password functionality to reset your password.
Q: How do I request access to ADE Connect?
ADEConnect is managed and maintained by specific Entity Administrators assigned within each school, district, or other entity. To find the designated Entity Admin, please go to: https://adeconnect.azed.gov/FindEA. In the event your Entity Admin needs assistance adding and/or updating your account, please refer them to the ADEConnect training material found at https://adeconnect.azed.gov/Faq
Adult Education
Q: Where do I find information for Adult Education?
It looks like you are looking for information on Adult Education Services. Please visit /adultedservices for information.
Q: How do I request transcripts for Adult Education?
It looks like you need to request transcripts for your Adult Education. The website for Adult Education Services is /adultedservices.
Email is the preferred method of communication currently. Our Adult Education Department can be reached at this email: [email protected]. Their telephone number is (602) 258-2410 and can be reached between 8:00 am and 4:30 pm on weekdays except for state holidays.
Bullying / Discrimination
The Arizona Department of Education does not oversee processes for handling bullying or discrimination issues. We suggest you contact the school’s Principal, Superintendent, and/or Governing Board. If you continue to have issues, we recommend you continue to communicate with your School Board members.
If you feel your Federal civil rights have been violated, please visit the US Department of Education, Office of Civil Rights website at https://www2.ed.gov/about/offices/list/ocr/docs/howto.html.
Common Logon
Q: How do I reset my password?
Looks like you are having issues signing in with your Common Logon. The Common Login sign-in page is at: https://www.ade.az.gov/CommonLogon/logon.aspx. If you have forgotten your information, please use the self-service forgot password functionality to reset your password.
Q: How do I request access to Common Logon?
Looks like you need to request access to Certification Search and/or Teacher Input Application (TIA) within Common Logon.
All requests to create Common Logon accounts or for deletions, additions, or changes to Common Logon accounts must come from the authorized Entity Administrator, Business Manager, Designated User, Charter Signer, District Superintendent, or Board Member for the specific entity. Please have an authorized requestor submit the Common Logon request on your behalf using the Help Desk ticketing system at: https://helpdeskexternal.azed.gov/.
Conference Invoice Questions
For questions regarding invoicing for conferences, please contact ADE Accounts Receivable at [email protected] or visit /accounting. They can also be reached at 602-542-5232. The Accounts Receivables Unit handles all incoming conference funds and the revolving fund.
Curriculum Questions / Concerns
It looks like you are looking for information on the curriculum of a school. This information can be found at your local district school level. If you have further concerns, please contact the governing board for your school.
Data Requests / Data Governance
Q: Where do I find public education data?
Please visit /data/public-data-sets/ to view current ADE datasets.
Q: How do I place a request for public records or additional data?
Please visit /data/data-request-form/ to submit public records/data requests.
Diploma Questions
It looks like you would have a question regarding your diploma. Unfortunately, the Arizona Department of Education does not house transcripts or records for students. Please be advised most high schools are unable to accommodate requests for duplicate diplomas. We suggest contacting the school of record or the school district office for further information.
Empowerment Scholarship Account
Q: How do I learn more about Class Wallet?
You can access FAQs, view on-demand videos and chat with a live support member here. Class Wallet can be reached at 1-877-969-5536 or via email at [email protected]. Customer service hours are Monday through Friday from 8am to 8pm EST and Saturday from 10am to 4pm EST,
Q: How do I create an account through ADEConnect?
Go to: http://www.azed.gov/esa/. Click on the Register Your Account link. Enter the required information and follow the prompts.
Q: How do I get Email Support?
Looks like you are inquiring about updating your email address. Please note there are three systems that require updating. ADEConnect (sign-in system), ESA Applicant Portal (The ESA system), and Class Wallet (The payment system). All three systems must have the same email address to access the ESA account.
Q: How do I learn more about the Empowerment Scholarship Account?
It looks like you are looking for information on the Empowerment Scholarship Account. Please visit /esa for more information on applying, application status, and forms.
Q: How do I log in?
Looks like you are having issues signing into ADEConnect. The ADEConnect sign-in page is at: adeconnect.azed.gov. If you have forgotten your username and/or password, please use the self-service forgotten password functionality to reset your password.
Grading Policy
It looks like you are looking for information on the Grading policy of a school. This information can be found at your local district school level. If you have further concerns, please contact the governing board for your school.
Grants Management
Q: Where do I find general information regarding Grants Management?
If you are looking for information on Grants Management. Please visit /grants-management.
Q: How do I request access to GME?
ADEConnect is managed and maintained by specific Entity Administrators assigned within each school, district, or other entity. To find the designated Entity Admin, please go to: https://adeconnect.azed.gov/FindEA.
In the event your Entity Admin assistance adding and/or updating your account please refer them to the ADEConnect training material found at: https://adeconnect.azed.gov/Faq
Q: I received an error of GME User Account Not Found
If you are looking for support to resolve the “this account was not found or is not an active user” GME alert. For further assistance, please submit a request or call Grants Management at 602.542.3901, Option 1 for further assistance.
Health and Nutrition Services
If you are looking for information for Health and Nutrition Services. HNS can be reached at this email: [email protected]. Their telephone number is (602) 542-8700 and can be reached between 8:00 am and 4:30 pm on weekdays except for state holidays.
High School Equivalency (HSE) Diploma
Q: How do I obtain an HSE?
There are three (3) ways to obtain your High School Equivalency (HSE) Diploma in Arizona. All alternatives require a passing score in the AZ Civics Test. You can accomplish this through one of the following pathways:
- The GED® Testing Pathway
- The College Credit Pathway
- The HSE PLUS Career Readiness Pathway
- Watch this video to learn more about the different HSE Pathways: Arizona Pathways to HSE Diploma
- Note: You can find more information about the Arizona Civics Test on the Arizona Civics Test Information Page
For adults who may not have the ability to use the other 3 options, there is also another option called The Excel Center where adults over 18 can get a diploma rather than a GED. Please visit their website at https://excelcenteraz.org/
If you have further questions, please contact Adult Education Services at the following email [email protected].
Q: How do I verify an HSE?
It looks like you are trying to verify a High School Equivalency (HSE) Diploma. Please visit /adultedservices/verification-high-school-equivalency-hse-diploma for the correct form and information.
Homeschooling
All homeschooling questions and submissions are handled through your County’s superintendent's Office. For example: If you live in Phoenix; you would contact the Maricopa County School Superintendent's Office.
IDEA Conference
It looks like you have questions about the IDEA Conference. Conference information can be found using this link /ideaconference.
If you have further questions, you can send questions to the IDEA Conference inbox [email protected].
Records Retention Requirements for Local Schools
The policy for records retention for district and charter schools can be found at this website https://www2.ed.gov/about/offices/list/ocr/docs/howto.html.
School Funding / Statewide Policy Changes
It looks like you are looking for information or would like to share your thoughts on School Funding and/or Statewide Policy Changes. ADE does not have legal authority to implement your ideas, we recommend contacting your state legislators. You can find them on azleg.gov under the tab members. If you’re unsure of which district you live in, there is a tool within the member's tab to find your senator and representatives.
School Finance
Visit our website /finance to learn more about School Finance. For further assistance, please submit a ticket using our ticketing system https://helpdeskexternal.azed.gov/ or call School Finance at 602.542.5695.
Schools Withholding Records
It looks like you have concerns about a school withholding transcript and/or records. The Arizona Department of Education does not engage with cases involving schools withholding transcripts due to finance debt owed. ARS 15-828 (G) states: “Notwithstanding any financial debt owed by the pupil, any school requested to forward a copy of a transferring pupil's record to the new school shall comply.”
Any further questions will need to be addressed by an attorney or the school’s district attorney. We cannot give legal advice as the Department of Education.
Special Education
Q: Questions about Data Submissions and Collections
This is not to be used for public records request and only used by organizations required to submit data to the Arizona Department of Education. If you have questions regarding special education data submissions or collections required by public education agencies, please email [email protected].
Q: Questions about Dispute Resolution for matters related to Special Education
This is not for issues pertaining to 504 plans, civil rights, or criminal matters. For those matters, please contact the appropriate agency.
If you have questions regarding special education dispute resolution, please email [email protected].
Q: Questions about Federal Grant or Fiscal Matters
If you have questions related to special education federal grants or special education fiscal matters not addressed by school finance, please email [email protected].
Q: Questions about Post School Outcomes Collection
If you have questions regarding the special education Post School Outcomes Collection, please email [email protected].
Q: Questions about Surrogate Parents
If you have questions related to special education Surrogate Parents, please email [email protected].
Q: Questions about Residential Treatment Centers and the Arizona State School for the Deaf and Blind Vouchers
This is not Empowerment Scholarship Account (ESA), please refer to the ESA website for information for assistance.
If you have questions regarding for publicly enrolled children placed at the Arizona State School for the Deaf and the Blind or residential treatment centers, please email [email protected].
Q: Questions about Section 504 Plans or Civil Rights (i.e. Americans with Disabilities Act) Matters
If you have questions or concerns regarding section 504 plans or civil rights matters, please email [email protected].
Q: Questions about Special Education questions not addressed above for children aged 3 through 22
If you have any remaining questions or concerns regarding special education, please email [email protected].
Teacher Certification
Q: Questions about Copy of Certification
Duplicate certificates may not be printed through the AzEDCert portal. This service must be requested via mail or at the customer service counter. Please print the Request for a Duplicate Copy of Certificate and mail it to the address on the form along with the $20 fee.
Q: How do I apply for a Fingerprint Card?
To apply for an IVP Fingerprint Clearance Card: Please visit the Arizona Department of Public Safety (DPS) website. Select "Fingerprint Clearance Card Application, Requests, and Status Checks" for information on how to apply for your IVP fingerprint clearance card.
Q: How do I process Name Changes?
Name changes may not be updated through the AzEDCert portal. Name changes must be requested via mail or at the customer service counter. Please print the Application to Change My Name and mail it to the address on the form with the appropriate documentation with the $20 fee.
Transcripts
Q: How do I request transcripts for Adult Education?
It looks like you need to request transcripts for your Adult Education. The website for Adult Education Services is /adultedservices.
Email is the preferred method of communication currently. Our Adult Education Department can be reached at this email: [email protected]. Their telephone number is (602) 258-2410 and can be reached between 8:00 am and 4:30 pm on weekdays except for state holidays.
Q: How do I request Transcripts for AZ High School Graduates?
It looks like you need to request transcripts for an Arizona High School Graduate. Unfortunately, the Arizona Department of Education does not house student transcripts or records. However, we do have guidance on finding transcripts provided on our website: /adeinfo/transcripts-and-student-records/.
Additionally, your transcripts may be located on either of these transcript storage sites:
Tutoring
Q: I need information about Achievement Tutoring Program
For the NEW Achievement Tutoring program provided through ESSER funds, which is meant for individual students, please visit the Achievement Tutoring homepage. The State Tutoring program is ONLY for eligible schools.
Q: I need information about the State Tutoring Program
If your student is enrolled in a D or F school, a tutoring program already exists for your student. To enroll your student and learn more, please visit the State Tutoring website.
