The HelpDesk ticketing system was deployed to allow greater external visibility into the status and ongoing communications related to requests submitted to particular ADE departments. This system allows School Finance to better track and monitor your requests which results in faster processing. The purpose of this page is to provide a resource to assist with successfully completing a HelpDesk request. Below you will find step-by-step instructions on completing a request template, a list of all available templates with their subcategories/items, and a video tutorial will be added soon. Completing the proper template and subcategory with all required fields will ensure your request is received with the information needed for processing.