Information Technology

Self-Service Portal Launched

In response to popular demand, and not a few support center prayers, we are launching a self-service help portal for ADE application users throughout Arizona. The portal will officially go live on Tuesday, March 7, 2017. Read on to learn more about what you can do with this powerful new tool:

• Access the portal in one of two ways:
  • Click on the Self Service Portal link on your ADEConnect home screen (look in top-right corner)
  • Visit https://help.azed.gov and log in with your ADEConnect credentials
    • Federated accounts use their SIS or network credentials
    • Self-registration account logins are also valid
  • See Accessing the Self-Service Portal quick reference guide
• Easily navigate the portal using any web browser
  • Browse the catalog by subject
  • Search by keyword
  • Helpful hints guide you along the way
• Find answers to your questions in the form of how-to guides, FAQs, tutorials, and technical documentation
  • Help article library for ADE applications and services, such as ADEConnect, Grants Management, or the Event Management System
  • Rate articles by usefulness and bookmark your favorites
  • Popular articles are highlighted in each catalog subject area
  • New content is added regularly
• Submit and manage your service requests (support tickets) from within the portal
  • Create application-specific or general service requests via web form
  • View and track your own tickets, both current and past
  • While the portal is not able to show all tickets associated with an entity (school and/or LEA), we hope to include that much-requested feature in the future