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Submitting an ESA Complaint

Submitting an ESA Complaint

Name & Contact
First & Last
Identifying Your Concern
Please Indicate the Team that is best tasked with addressing your concerns:
Use the area below to describe your concerns. Complaints are limited to 1,000 characters.

ESA Parent Advisory Council: Submit a Request or Comment

ESA Parent Advisory Council: Submit a Request or Comment

External stakeholders may submit written comment to the council or a request to provide verbal comment at the meetings. Verbal comments will comprise no more than 30 minutes of the agenda and each comment will be limited to 3 minutes. In the event more requests are received than may be accommodated in the agenda, the Council Chair and the Council Facilitator will schedule comments within the allowable time, all others may submit written comment.

ESA Parent Advisory Council Application

ESA Parent Advisory Council Application

Contact Information
Phone number of listed contact
Application Information
My student qualified for the ESA program under the following eligibility category:
Are you willing to commit to participate in the council for one year?
Voluntary Information
This information is used solely for the purposes of ensuring committees are comprised of members reflecting the entire state of Arizona and its community.

ClassWallet Information

ClassWallet Information

ClassWallet is the financial management platform for the ESA program.  Helpful tutorials are available here!

Parents can make tuition payments, purchase educational items, and pay for other education-related expenses directly through the ClassWallet Marketplace. See frequently asked questions about the ClassWallet debit card here.

Learn more about ClassWallet below!

 How to Access ClassWallet 

Enter ClassWallet through the ESA Applicant Portal.

If you have multiple children receiving ESA funds, you can log in once and switch between your children's accounts when issuing payments.  You can view the step-by-step instructions here.

Become an ESA Vendor / Provider 

Vendors can register at  Arizona Department of Education Service Provider Registration

Private Schools can register with ClassWallet by contacting [email protected]

Contact ClassWallet 

You can access FAQs, view on-demand videos and chat with a live support member here

ClassWallet can be reached at 1-877-969-5536 or via email at [email protected]

Customer service hours are Monday through Friday from 8am to 8pm EST and Saturday from 10am to 4pm EST 

ClassWallet Marketplace and Direct Pay (Pay Vendor)

Learn more about the ClassWallet Marketplace here  

Learn more about Direct Pay (Pay Vendor) here

Some vendors have agreed to work with ClassWallet by accepting email orders rather than integrating their websites into the marketplace.  These vendors are found on the ClassWallet Marketplace and have a green banner indicating they are "Direct Pay" vendors.

Paying a Private School 

If your child's private school is registered on ClassWallet, you can find them by clicking "Pay Vendor" on the ClassWallet portal homepage.  All you need is a PDF, JPEG, or PNG file of the invoice, statement, or other supporting documents.

You can watch a short 2-minute video at: Paying Tuition (English) or Paying Tuition (Spanish)

If your school is not on this list, please have them contact [email protected] to get registered!

Reimbursement 

The reimbursement option is located on the ClassWallet portal homepage. You will need to link a bank account.

If you need assistance getting started with the reimbursement option, please contact ClassWallet at [email protected] or by phone at 1-877-969-5536

Please provide both a detailed invoice, proof of payment, and a valid credential for each reimbursement request.  

Tutorials 

Learn more about the basics of ClassWallet at https://classwallet.my.site.com/classwallet/s/article/AZ-QSG.  You can also watch a 3-minute overview video or contact ClassWallet at 1-877-969-5536. (Please note, this video represents a broad overview and is not indicative of all of the services that will be available through ClassWallet for Arizona's ESA program.) 

ESA Parent Handbook and Resources

ESA Parent Handbook and Resources

 ESA Parent Handbook

 Current ESA Parent Handbook 

Current ESA Parent Handbook

 

If you have any questions about the parent handbook, please contact us at 602-364-1969.

Si tiene alguna pregunta sobre el manual para padres, por favor contáctenos al  602-364-1969.

ESA Law and Administrative Rules

ESA Law and Administrative Rules

The Empowerment Scholarship Account (ESA) program was passed in 2011 by the Arizona State Legislature.  The Arizona Department of Education is responsible for administering the program according to the statute and Arizona State Board of Education rules.  The specific state statutes that govern the program are provided below:  

Arizona Revised Statutes and Administrative Rules

A.R.S. 15-2401 - This section of the ESA statute defines key terms referenced in the rest of the law as well as what constitutes a 'qualified school' and 'qualified student.'

A.R.S. 15-2402 - This section states how a qualified parent may apply and also states appropriate uses of the scholarship funds.

A.R.S. 15-2403 - Dictates administrative rules and oversight of the scholarship by the Arizona Department of Education & The Arizona State Treasurer's Office.

A.R.S. 15-2404- Sets forth the limits of control over non-public institutions by the department and other governmental agencies.

A.R.S. 15-2405- Requires ADE to contract with a third-party administrator to assist the department in the financial administration of ESAs.

ESA Program Administrative Rules

Appealing with the Arizona State Board of Education

For detailed information regarding how to submit an appeal to the SBE, seek guidance by: 

  • Visiting the SBE’s Homepage: SBE ESA Homepage
  • Calling the SBE’s Main Office: (602) 542-5057
  • Faxing the SBE’s Main Office: (602) 542-3046
  • Emailing the SBE at [email protected]
  • Requesting assistance via mail:

Arizona State Board of Education
Attn: ESA Appeals
1700 Washington Street
Executive Tower, Suite 300
Phoenix, AZ  85007

ESA: Expense Report Help

ESA: Expense Report Help

If you are having issues with your ESA account (login credentials and/or password), please call 602-542-5393, option 8, or send a Help Desk Request.

ESA Recipients are contractually obligated to turn in a Quarterly Expense Report. Failure to do so can result in account suspension, termination, and fund forfeiture.

Need Help? The Frequently Asked Questions Page may have the answers you're looking for.

If at any time you need greater assistance reporting your expenses, the ESA team is happy to help you. Please be aware that call volume is high the week Expense Reports are due.

The ESA Applicant Portal

The ESA Expense Report Portal is better viewed in Google Chrome, Microsoft Edge and IE11 web browser. 

ESA Forms

ESA Forms

Downloadable Forms

 New Applicant Forms 

 Refund Form 

 

Expense Report Training

Expense Report Training

*ESA Applicant Portal is better viewed in Google Chrome, Microsoft Edge and IE11 web browser.

We are happy to announce the official launch of ESA’s new online Expense Reporting System. Beginning November 16, 2016, you may submit your Quarter 2 Expense Reports using the new online system. This system has been designed to provide an easier and more efficient Expense Report submission experience. In January 2018, it was upgraded to reflect card transactions making it easier than ever to submit quarterly expense reports.

Training Videos

Training and Troubleshooting Guides

The following training guides outline the expense reporting process, from start to finish, and are intended for those seeking additional instruction.

Supplemental Information

The following material can be used in conjunction with training documents for additional reference:

ESA Applicant Portal Registration

The Expense Portal is hosted on a platform known as ADEConnect. Registering for the portal will create an ADEConnect account, with a username and password, that allows you to log into your personal ESA expense account.