What Indicator 16 Is
Indicator 16 measures the percentage of problems that are solved through mediation. If a parent has an issue regarding special education, for example, the parent and school may have a mediator (an unbiased third party) assist in coming up with an agreement.
Why Indicator 16 Is Important
Mediation is an informal, collaborative problem-solving process that encourages mutual respect, promotes communication, and often provides the basis for positive working relationships between parents and school staff.