An FAQ page would have been a great place to put common questions about COVID changes to policies. For example, if every team had a list of changes that were relevant to COVID, they could have an FAQ cover it. So one FAQ question might be "What are some assessment policy changes due to COVID?" and then there would be an appropriate selection of answers as show below.
Another example might be about whether an instructor should take the Proctor training or the Coordinator training.
Do we need an FAQ?
Not necessarily. The FAQ feature is simply another tool in our arsenal. We can choose to use it as a whole unit and have the AES FAQ page, or perhaps it might be useful to have for individual teams. Either way, the FAQ is a feature that should be used sparingly as it defeats the point if we have several FAQs across our website leading to a situation where a main FAQ page is needed to determine which FAQ a participant should be using when they want to find an FAQ relevant to their question leading to this situation:
This FAQ feels a lot like an accordion. Can't we use an accordion?
Yes it does, but it's slightly different in the back end. And, yes, we could definitely make an FAQ using the accordion feature. But this is a dedicated tool that should be used sparingly, while the accordion is a content organization tool that should be used regularly.