State SIS Updates

March 7th, 2017

Self-Service Portal Link Delayed

Some changes take a while to percolate through the system, so the link for the new Self-Service Portal will not appear on the ADEConnect home screen until approximately (not precisely) 5 p.m. today. The ADEConnect portal will experience a brief outage at that time, while the link is added. Do not panic—just check back later.

Posted in ADEConnect Updates, AzEDS Updates, State SIS Updates |
March 6th, 2017

Self-Service Portal Launches

In response to popular demand, and not a few support center prayers, we are launching a self-service help portal for ADE application users throughout Arizona. The portal will officially go live on Tuesday, March 7, 2017. Read on to learn more about what you can do with this powerful new tool:

  • Access the portal in one of two ways:
  • Easily navigate the portal using any web browser
    • Browse the catalog by subject
    • Search by keyword
    • Helpful hints guide you along the way
  • Find answers to your questions in the form of how-to guides, FAQs, tutorials, and technical documentation
    • Help article library for ADE applications and services, such as ADEConnect, Grants Management, or the Event Management System
    • Rate articles by usefulness and bookmark your favorites
    • Popular articles are highlighted in each catalog subject area
    • New content is added regularly
  • Submit and manage your service requests (support tickets) from within the portal
    • Create application-specific or general service requests via web form
    • View and track your own tickets, both current and past
    • While the portal is not able to show all tickets associated with an entity (school and/or LEA), we hope to include that much-requested feature in the future
Posted in AzEDS Updates, News from IT, State SIS Updates |
February 6th, 2017

FAQ: Weighting not inheriting properly from District Grade Book settings

Known Issue

Following the installation of 10.05, Assignment Category Weighting may not be inherited for every grading period of a class. For example, if a Semester 2 class is accessed in Grade Book for the first time, Assignment Category Weighting inherited from a District Grade Book may only apply to the initial grading period loaded for the class; the other grading period(s) may not inherit any weighting.

Who is affected?

Any districts that:

  1. Have installed Synergy version 10.05
  2. Utilize a District Grade Book to set Assignment Category Weighting
  3. Meet one of the following criteria:
    • The class in Grade Book was not opened prior to installing 10.05 and therefore did not inherit Assignment Category Weighting from the District Grade Book. If Assignment Category Weighting had been inherited prior to 10.05, the class will NOT be affected.
    • The Assignment Category Weighting associated with the District Grade Book was modified AFTER installing 10.05.


For example, if Synergy version 10.05 was installed and then a teacher tried to access Semester 2 classes in Grade Book for the first time ever, only one grading period of the Semester 2 class would inherit Assignment Category Weighting from the District Grade Book.


A Statewide Improvement package will be created to address this issue.

Posted in FAQ, State SIS Updates |
January 11th, 2017

New ADE Support Center Hours

The ADE Support Center has announced new hours, which are 7 a.m. – 5 p.m., Monday through Friday, except on state or federal holidays. You can reach ADE Support by emailing [email protected] or calling 602-542-7378 / 1-866-577-9636.

Posted in ADEConnect Updates, AzEDS Updates, News from IT, State SIS Updates |
October 20th, 2016

Welcome to the Statewide SIS Users Blog


Greetings Statewide Synergy SIS Users! In an effort to help bring you timely information, ADE IT has created a special blog page just for you! This completes our 3-pronged communications approach for delivering important system details, announcements and support articles:

  • The SSIS Inbox will continue to be your source of technical updates for the Synergy SSIS.
  • The RedFlag Notifications system will alert you to important AzEDS system messages. (If you aren’t signed up to receive RedFlag Notifications via email or text messaging, please visit to register.)
  • The State SIS Updates blog will provide you with support articles, tips and tricks and timely advice on how to get the most out of your Synergy SIS. (If you have suggestions for blog article topics, send these in a email to [email protected] with the subject line “SSIS Blog Suggestions”.) The tidbit below is an example of what sorts of information you can expect:

Accountability has recently changed the specifications for Summer Withdrawals and now there is only one Summer Withdrawal code required – S7. Anything else will create generate an error code and those students will counts as “0” towards your ADM. Please visit the blog post from August 18th, “Summer Withdrawal Codes”, to read more details about this issue:

Each month you will receive new posts in your inbox and you can regularly visit the blog webpage to review old posts in the archive.

Posted in State SIS Updates |
September 30th, 2016

Make Sure You Are Receiving Our Emails

Here are some suggestions to help ensure ADE IT’s emails, newsletters and blog posts make it through your email system’s spam filters:

  1. If you can find any of the emails in your junk mail or spam folders, simply click on the email and mark it as Not Junk. (This assumes you are using Outlook for your email. If not, there should be a similar mechanism in whatever program you are using.)
  2. Add the ‘from’ email address to your address book/contacts list.
  3. If the emails are being filtered out before they even get to you, you can try to have your IT folks “whitelist” the domain
  4. If you still aren’t getting the emails, your IT folks can “whitelist” the following IP addresses:
Posted in ADEConnect Updates, AzEDS Updates, FAQ, FAQ, News from IT, Newsletter, State SIS Updates |