State SIS Updates


July 21st, 2017

Synergy Fatal Exception Errors Accessing TeacherVUE in 17-18 School Year

Issue

Teachers receive a fatal exception error when switching classes in TeacherVUE for the 2017-2018 school year.

Who is affected?

  • Districts that have installed Synergy 10.05 or 2018
  • Teachers with more than one class in the 2017–2018 school year

What is the resolution?

Synergy Statewide Improvement packages will be created to address this issue.

Work around?

There is no workaround for this issue.

Please contact ADE Synergy support if you have questions regarding this product alert.

Posted in State SIS Updates |
June 20th, 2017

915 Technical impact and File Specifications

FY17 will be the first year AzEDS will support the 915 process, see the 915 Technical impact and File Specification for more details. More information will be coming at a later date, in the meantime; here is the new approval file specification School Finance will be requiring and a high level overview of the process.

If you have any questions, please contact AzEDS Support via Service Manager.

Posted in API and Data Processing, AzEDS Updates, News from IT, Releases, State SIS Updates |
April 5th, 2017

It’s time to run Synergy New Year Rollover!

It might seem like you are just recovering from Spring Break, but believe it or not, now’s the time to start thinking about new year rollover. Really – we are serious! As we get ready to close out another year with the SSIS program, your support team is already planning for how to assist you for next year. We want to make sure everyone that needs assistance running the Synergy New Year rollover process gets the time and attention they need. Getting it right from the start makes the whole year a lot better.

If you want your support team to review your New Year Options setup and learn some of the latest best practices, all you have to do is call ADE Synergy Support to schedule an appointment. We will provide you with a list of pre-rollover activities to get you started before your appointment. And of course, we will leave you with some post-rollover activities that will ensure you are set and ready for a successful 2018 school year.

Don’t wait — give us a call and get on the schedule today. Times will fill up fast, but we will do everything we can to give you the extra support you need. Call 602.542.7378 or our Toll Free Number 1.866.577.9636 Option 4 to speak with us today!

Posted in SSIS Training, State SIS Updates |
April 4th, 2017

Updated Primary Withdrawal Type

Issue: W21/S21 Transferred to attend school out of state type has been added to the Official Notice of Pupil Withdrawal form

Who is affected? All LEAs

What is the resolution? Download latest form and update lookup definitions in Synergy

Resolution Steps

Step 1: Download the Official Notice of Pupil Withdrawal from the Arizona Department of Education Accountability website.

Step 2: In Synergy verify that the W21 code has been added to your AzEDS Lookup Definition

  1. Navigate to Synergy SIS > AZ > AzEDS > Setup > AzEDS Lookup Definition
  2. Select the Lookup Tables tab
  3. Enter ExitWithdrawTypeDescriptors In the Name field
  4. Select Descriptor from the AzEDS Type field dropdown list
  5. Click the Find button
  6. Lookup Names list will display
  7. From the list select K12.Enrollment – LEAVE_CODE. This will open the Lookup Table screen
    • You will need to add the W21 Transferred to attend school out of state lookup value if it is not listed
  8. To add the lookup value click the ADD button, to enter the new code
    • Enter the next sequential number in the Listorder column
    • Enter “W21” in the Code column
    • Enter “Transferred to attend school out of state” in the Description column
    • Enter “W21” in the Other SIS column
    • Enter “W21” in the State Code column
    • Select “Withdrawn before the scheduled end of year in order to attend a school out of state” in the EdFi column

Step 3: In Synergy, verify that the S21 code has been added to your AzEDS Lookup Definition

  1. Navigate to Synergy SIS > AZ > AzEDS > Setup > AzEDS Lookup Definition
  2. Select the Lookup Tables tab
  3. Enter ExitWithdrawTypeDescriptors In the Name field
  4. Select Descriptor from the AzEDS Type field dropdown list
  5. Click the Find button
  6. Lookup Names list will display
  7. From the list select K12.DEmographics – SUMMER_WITHDRAWAL_CODE. This will open the Lookup Table screen
    • You will need to add the S21 Transferred to attend school out of state lookup value if it is not listed
  8. To add the lookup value click the ADD button, to enter the new code
    • Enter the next sequential number in the Listorder column
    • Enter “S21” in the Code column
    • Enter “Transferred to attend school out of state” in the Description column
    • Enter “S21” in the Other SIS column
    • Enter “S21” in the State Code column
    • Select “Withdrawn before the scheduled end of year in order to attend a school out of state” in the EdFi column
Posted in FAQ, State SIS Updates |
March 7th, 2017

Self-Service Portal Link Delayed

Some changes take a while to percolate through the system, so the link for the new Self-Service Portal will not appear on the ADEConnect home screen until approximately (not precisely) 5 p.m. today. The ADEConnect portal will experience a brief outage at that time, while the link is added. Do not panic—just check back later.

Posted in ADEConnect Updates, AzEDS Updates, State SIS Updates |
March 6th, 2017

Self-Service Portal Launches

In response to popular demand, and not a few support center prayers, we are launching a self-service help portal for ADE application users throughout Arizona. The portal will officially go live on Tuesday, March 7, 2017. Read on to learn more about what you can do with this powerful new tool:

  • Access the portal in one of two ways:
  • Easily navigate the portal using any web browser
    • Browse the catalog by subject
    • Search by keyword
    • Helpful hints guide you along the way
  • Find answers to your questions in the form of how-to guides, FAQs, tutorials, and technical documentation
    • Help article library for ADE applications and services, such as ADEConnect, Grants Management, or the Event Management System
    • Rate articles by usefulness and bookmark your favorites
    • Popular articles are highlighted in each catalog subject area
    • New content is added regularly
  • Submit and manage your service requests (support tickets) from within the portal
    • Create application-specific or general service requests via web form
    • View and track your own tickets, both current and past
    • While the portal is not able to show all tickets associated with an entity (school and/or LEA), we hope to include that much-requested feature in the future
Posted in AzEDS Updates, News from IT, State SIS Updates |
February 6th, 2017

FAQ: Weighting not inheriting properly from District Grade Book settings

Known Issue

Following the installation of 10.05, Assignment Category Weighting may not be inherited for every grading period of a class. For example, if a Semester 2 class is accessed in Grade Book for the first time, Assignment Category Weighting inherited from a District Grade Book may only apply to the initial grading period loaded for the class; the other grading period(s) may not inherit any weighting.

Who is affected?

Any districts that:

  1. Have installed Synergy version 10.05
  2. Utilize a District Grade Book to set Assignment Category Weighting
  3. Meet one of the following criteria:
    • The class in Grade Book was not opened prior to installing 10.05 and therefore did not inherit Assignment Category Weighting from the District Grade Book. If Assignment Category Weighting had been inherited prior to 10.05, the class will NOT be affected.
    • The Assignment Category Weighting associated with the District Grade Book was modified AFTER installing 10.05.

Example

For example, if Synergy version 10.05 was installed and then a teacher tried to access Semester 2 classes in Grade Book for the first time ever, only one grading period of the Semester 2 class would inherit Assignment Category Weighting from the District Grade Book.

Resolution

A Statewide Improvement package will be created to address this issue.

Posted in FAQ, State SIS Updates |
January 11th, 2017

New ADE Support Center Hours

The ADE Support Center has announced new hours, which are 7 a.m. – 5 p.m., Monday through Friday, except on state or federal holidays. You can reach ADE Support by emailing [email protected] or calling 602-542-7378 / 1-866-577-9636.

Posted in ADEConnect Updates, AzEDS Updates, News from IT, State SIS Updates |
October 20th, 2016

Welcome to the Statewide SIS Users Blog

welcome-mat

Greetings Statewide Synergy SIS Users! In an effort to help bring you timely information, ADE IT has created a special blog page just for you! This completes our 3-pronged communications approach for delivering important system details, announcements and support articles:

  • The SSIS Inbox will continue to be your source of technical updates for the Synergy SSIS.
  • The RedFlag Notifications system will alert you to important AzEDS system messages. (If you aren’t signed up to receive RedFlag Notifications via email or text messaging, please visit https://corp.redflaghub.com/ade/user/ to register.)
  • The State SIS Updates blog will provide you with support articles, tips and tricks and timely advice on how to get the most out of your Synergy SIS. (If you have suggestions for blog article topics, send these in a email to [email protected] with the subject line “SSIS Blog Suggestions”.) The tidbit below is an example of what sorts of information you can expect:

Accountability has recently changed the specifications for Summer Withdrawals and now there is only one Summer Withdrawal code required – S7. Anything else will create generate an error code and those students will counts as “0” towards your ADM. Please visit the blog post from August 18th, “Summer Withdrawal Codes”, to read more details about this issue: http://www.azed.gov/aelas/2016/08/18/summer-withdrawal-codes/

Each month you will receive new posts in your inbox and you can regularly visit the blog webpage to review old posts in the archive.

Posted in State SIS Updates |
September 30th, 2016

Make Sure You Are Receiving Our Emails

Here are some suggestions to help ensure ADE IT’s emails, newsletters and blog posts make it through your email system’s spam filters:

  1. If you can find any of the emails in your junk mail or spam folders, simply click on the email and mark it as Not Junk. (This assumes you are using Outlook for your email. If not, there should be a similar mechanism in whatever program you are using.)
  2. Add the ‘from’ email address to your address book/contacts list.
  3. If the emails are being filtered out before they even get to you, you can try to have your IT folks “whitelist” the @azed.gov domain
  4. If you still aren’t getting the emails, your IT folks can “whitelist” the following IP addresses:
    • 205.201.128.0/20
    • 198.2.128.0/1
Posted in ADEConnect Updates, AzEDS Updates, FAQ, FAQ, News from IT, Newsletter, State SIS Updates |