ADEConnect: Answers

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email: adesupport@azed.gov
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Answers

(Click on a topic to see more)

General Information

Does ADEConnect replace ADE’s Common Logon?

Yes and no. ADEConnect will eventually replace Common Logon, and ADE applications are being moved to ADEConnect, but until that process is complete, Common Logon remains an important tool.

Where do I submit feedback regarding ADEConnect?

The ADE Support Center welcomes any and all feedback. You can contact them by email (adesupport@azed.gov) or telephone (602-542-7378 / 866-577-9363)

Do I have to acknowledge the Acceptable User Policy?

Maybe. If you directly sign in to ADEConnect, then yes. All Direct Sign-on first-time users of ADEConnect are required to read through and acknowledge this policy before continuing. If you enter ADEConnect through your SIS, then no.

What is an “entity”?

“Entity” is the generic ADEConnect term for a school/district/charter/department/whathaveyou.

Why is my computer telling me this: “Application and Network Access Portal: A connection to the backend server cannot be established. For assistance, contact the site administrator.” ?

Your computer does not like you. Just kidding! Actually this message appears when you try to sign into ADEConnect directly but your system has moved to automatic sign-in through its student information system. Once you have seen this mesage, you will need to execute the following backup maneuver to enter ADEConnect: 1) clear your browser’s history; 2) log into/enter your SIS; 3) click on ADEConnect. Voila! You’re in!

Your ADEConnect Home Page

Why do I see the message “Sorry, your User Name has not been assigned to a school or district in ADEConnect”?

Users must be a member of an entity (school/district/charter/department/whathaveyou) for most ADE applications to work. If you receive the “Sorry…” message, it simply means that your school or district administrator has not yet assigned you any ADE applications within ADEConnect. Please contact them for more information.

How come I do not see the entity or application I want?

Some ADE applications are still only accessible through Common Logon. If that is not the issue, contact your entity administrator for information regarding access.

What is an Entity Administrator?

ADEConnect is organized by “entity” (school/district/charter/department/whathaveyou) and the Entity Administrator is the person assigned to administer access settings within ADEConnect. This person is listed next to each entity on your home page; click on “Administrator Contact” for their contact information.

Why do I see “Administrator Contact” next to each entity name?

This feature gives an ‘at a glance’ view to see who is assigned as the Entity Administrator for that particular LEA, school or charter school. Just click the link and the Entity Administrator name and email address will appear. Click the email address and instantly send an email to the Entity Administrator with your specific question! Close the window by clicking the ‘X’ in the upper right hand corner.

What does the “+” or “-” next to the entity mean?

The “+” and “-” indicate that you can expand or contract the list of ADE applications available to you for that entity.

How quickly can I access newly assigned applications or entities?

Changes to your entity or application assignments generally take 30 minutes to show up on your home page. You will also need to refresh the page or sign out and back in before you see the changes.

I want to leave! How do I sign out of ADEConnect?

The “Sign Out” button is located beneath your name on your ADEConnect home page (upper right corner).

Passwords

Am I required to change my temporary password the first time I sign in?

Yes. When you first enter your username and temporary password in the direct sign-on screen, the Change Password dialog will appear. Upon successful password change, you will be redirected to the ADEConnect sign-in screen, where you can enter your username and new password.

What if I get an “Invalid Password” message when I try to update my temporary password?

When you are first updating from your temporary password to a new password of your own choosing, please be sure to enter your temporary password in the “Current Password” field and your newly chosen password in the “New Password” field.

What do I do if I get locked out because I tried too many wrong passwords?

First of all, don’t be ashamed; it happens to the best of us. If you mistype your password five times in a row, the system will lock you out because it thinks you are a hacker. All you need to do is wait 15 minutes, remember your password, and try again. If you can’t wait that 15 minutes, contact the ADE Support Center for help. (Contact information is at top of page.) If you can’t remember your password, see below.

How do I reset my forgotten password?

If you have previously completed the Register for Password Reset process, you can simply click on the Forgot Password? link on the sign-on screen and follow the prompts. If you did not register for that help, you will need to contact the ADE Support Center. (Contact information is at top of page.)

How do I register for password reset?

Click on the “Register for Password Reset” link located beneath your name on your ADEConnect home page. Follow the prompts and soon you can rest secure in the knowledge that you can rescue yourself when you blank on your password.

Why is the system telling me to update my password? How do I do it?

Passwords are set to expire every 90 days (ADE internal users) or 180 days (external users). To change your password, simply click on the “Change Password” link located beneath your name on your ADEConnect home page.

What are the direct sign-on password requirements?

ADE’s password policy is complicated but very secure:

  • Password cannot contain your account name or parts of your full name that exceed two consecutive characters
  • Password can only be updated one time in 24 hours
  • Eight characters minimum in length
  • The previous three passwords cannot be reused
  • Three of the four options below must be included:
    • Contains at least one upper case letter
    • Contains at least one lower case letter
    • Contains at least one symbol, such as: !, <, @, #, $, %, *
    • Contains at least one numeral [0-9]
I log in through my school/LEA system and forgot my password. What do I do?

The wonder of the one-click access setup is that ADE does not keep a separate password for users who sign in through their student information system. As a result, you will need to contact your school or LEA system administrator for password help.

Entity Administrator Reminders

What do I do?

Your responsibilities as an entity administrator are outlined on the Administration page and in the available Entity Admin training listed there.

Where is the Entity Admin Portal?

The link to the Entity Admin Portal can be found in the application list under the entity name.

I hate dislike Internet Explorer; can I use Chrome or Firefox for the Entity Admin Portal?

We sympathize, but the answer is “no.” While the rest of the ADE application are compatible with other browsers, the Entity Admin Portal only works in Internet Explorer 8 or newer.

I’m a Mac, not a PC! Can I access the Entity Admin Portal using an Apple OS?

Alas, the Entity Admin Portal does not work in anything but Internet Explorer and since Macs do not use IE, you cannot use a Mac. (Yes, you used to be able to get IE for Mac, but that has been discontinued.) If this presents an access problem, please contact the ADE Support Center for assistance.

Internet Explorer 11 makes the portal look weird.

IE11 has a setting called “Compatibility Mode” that allows users to make the browser pretend it is an older version than it it. As a result, a user can set their browser compatibility mode to IE7 and view websites in that mode; however, that is not a good idea when using ADEConnect because of the reasons explained two questions above: ADEConnect requires IE8 or above. To change the compatibility mode, simply press F12 – Developer Tools (or select from the Tools menu) and change both the Document Mode and the User Agent String to IE8 or above. (Click here for in-depth instructions.)

Why is my screen gray?

The most likely explanation is that your browser is blocking pop-ups, which are necessary for the Entity Admin portal to function correctly. To disable pop-up blocking in Internet Explorer:

  1. Click on the Tools menu
  2. Hover/click on “Pop-Up Blocker” in the dropdown menu
  3. Click on the “turn off” option in the small menu that appears
How do I become an entity administrator?

The current entity administrator can assign the entity administrator role to users belonging to that entity. Contact that person (see Administrator Contact information next to the entity name) for more information. The ADE Support Center can provide further assistance to entities (schools/districts/charters/departments/whathaveyou) on this matter.

Are district-level entity admins automatically also school-level entity admins?

Nope. Each entity’s administrative permissions are maintained separately, so a person must be specifically assigned as the entity admin for each entity for which he or she is responsible. Although schools may be associated with an LEA (e.g. district), the LEA’s entity admin does not automatically have entity admin access to those schools.

So…what can an entity administrator actually do?

Entity administrators are tasked with making sure that their entity’s users can access the ADE applications they need to, while ensuring that ADE’s information remains secure.

    Responsibilities

  • Delegate/remove user roles and permissions
  • Manage school and site ADE application assignments
  • Delegate/remove entity admin role
  • Delegate/remove ADE applications for yourself
  • Create new users for the entity you manage

How quickly will changes I make show up on users’ home pages?

Changes to entity or application assignments generally take 30 minutes to show up on the user’s home page. The user will need to refresh the page or sign out and back in before they see the changes.

How do I return to my ADEConnect home page?

Simply click on the “ADEConnect” link in the upper left corner of the portal to exit back to your home page.

Why do my Grants Management assignments appear under Pending Role Approvals?

The assignment of the Grants Management application requires the ADE Grants Team to approve the request to add Grants Management to a person. Until the request is approved, the application will appear under Pending Role Approvals under the school or district. Once it is approved, the person will see the link to Grants Management appear on their ADEConnect home page under the school or district. For questions regarding this process or issues specific to the new GME please contact CPU via email at CPUGROUP@azed.gov or at the main Grants Management # 602.542.3901.