Arizona Department of Education

Date Posted

6/12/2012 

Service

Network Services 

Post Type

Failure - Full Service Outage 

Post Status

 

Title

ADE Network Outage Update 

Details

Dear Education Leader: 
      
As you may already know, the Arizona Department of Education (ADE) website lost connectivity for approximately 30 minutes between 1:00 p.m. and 1:30 p.m. this afternoon.
 
While the issue has been remedied and connectivity has been fully restored, we wanted to make you aware that any interactions with the Common Logon or other ADE network-driven applications (including e-mail) that took place during the outage may have been affected. Accordingly, we strongly advise you to confirm that any transactions you submitted between 1:00 p.m. and 1:30 p.m. today were indeed received by ADE.
 
We apologize for any inconvenience this issue may have caused, and please know that our Information Technology team is working diligently both to ensure that any future service outages lead to minimal downtime and to ultimately prevent such outages from occurring altogether.
 
If you have any questions or concerns, please feel free to contact our Support Center by phone at (602) 542-7378 or 1-866-577-9636 or by e-mail at ADESupport@azed.gov.

Category

1 - Major 

Priority

1 - Critical 

ETR

 

Next Update

 

Update Owner

 

Archived

No 
Attachments
Created at 6/12/2012 8:16 PM  by Mendez, Terry 
Last modified at 6/12/2012 8:16 PM  by Mendez, Terry 
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