An unforeseen issue has arisen with Exchange (E-mail).  ADE IT has taken proactive steps to remedy the issue, resulting in the immediate need to conduct analysis the root cause.  This will impact all ADE users.
Thank you for your flexibility and understanding as we work to restore the e-mail service.  At this time, we have not identified a timeline for restoring service.  However, we will continue to provide updates to keep you apprised of our progress.

Dear Education Leader: 
      
As you may already know, the Arizona Department of Education (ADE) website lost connectivity for approximately 30 minutes between 1:00 p.m. and 1:30 p.m. this afternoon.
 
While the issue has been remedied and connectivity has been fully restored, we wanted to make you aware that any interactions with the Common Logon or other ADE network-driven applications (including e-mail) that took place during the outage may have been affected. Accordingly, we strongly advise you to confirm that any transactions you submitted between 1:00 p.m. and 1:30 p.m. today were indeed received by ADE.
 
We apologize for any inconvenience this issue may have caused, and please know that our Information Technology team is working diligently both to ensure that any future service outages lead to minimal downtime and to ultimately prevent such outages from occurring altogether.
 
If you have any questions or concerns, please feel free to contact our Support Center by phone at (602) 542-7378 or 1-866-577-9636 or by e-mail at ADESupport@azed.gov.

ADE IT has determined that the Online Registration application is not performing properly. At this time, we have not identified a timeline for restoring service. We will continue to provide updates to keep you apprised of our progress.

We have had several reports from users concerning emails not being received from senders outside our agency.  We are currently engaged with our vendor to resolve this issue and restore inbound mail service as quickly as possible.

Incident ticket #IR-0011204 has been opened to track this issue.

Next update will be in 30 minutes.
 
We apologize for any inconvenience this has caused.

ADE IT has determined that our internet connection is not performing properly.  You will not be able to use the internet while we work to immediately restore it to full working order.  Keeping the tools you need to serve our customers up and running is ADE IT’s highest priority.  We will update you as soon as our internet connection returns to full capacity.  Thank you for your understanding as we work to bring you reliable computer service.  This unfortunately will also affect our external partners.  ADE IT appreciates you reaching out to your contacts to share the important details of this outage.  Doing so will allow ensure we minimize the interruption to their important work.

As part of our efforts to keep your computers ready to serve Arizona’s education community, we have scheduled some routine maintenance for this Thursday, May 17, 2012 from 9:00PM to 11:00PM.

The Database Team will be performing maintenance that will affect the Database PRODDATA21\ADE, otherwise known as Common Logon.  The reason for this maintenance is to prevent future outages.  We have identified space issues and as a proactive measure the Database team will be beginning the process of increasing the server’s available disk space.

The following applications will be affected by this downtime and it will not be accessible during this maintenance window.

Academic Achievement Reports
Account Administration
ADE FormBuilder Maintenance
ADE Phone Directory
ADE Security Administration
Ade.Framework.Security Test Application
Adult Education
Adult Education Data Collection_Legacy
Adult Learners Information Collection Environment
AIMS Data Extract
ALCAP
ALEAT
Alternate Assessments
AMAO Admin Comments
Annual Site Visit
Application for Alternative School Status
Arizona Growth Model Chart
ARRA Recipient Reporting
Assessment
Assessment Administration
AZ LEARNS / Adequate Yearly Progress (NCLB)
AZSafe
Budget Error / Suspense Maintenance
CCD Fiscal
CCD Nonfiscal
Certification 2.0
Certification Search
Charter Estimated Counts
CNP Annual Financial Report
CNP Direct Certification / Direct Verification
CNP Verification
CNPCore
CNPWeb
Common Logon
Comprehensive Health Reports
constituentservices
Course Code Mapping
CSPD Coaching and SUPPORT Cadre Management
CSPD Evaluation Tracking
Cutoff Maintenance
DES StudentID Search
Designated User Verification
District Aggregated ADM Counts
Document Signoff
DPS File Import Service
 EAPN Calendar Setup
Early Childhood Data Collection
Ed Tech Survey
Educational Vouchers
Enterprise
Enterprise Communications
ESS Annual Data
ESS Census Verification
ESS Grants
ESS Monitoring
ESS Specialist
ESS Vouchers
EssSurrogate
Even Start Family Literacy
Exception to the 1% Cap
Frequently Asked Questions
GFSA Data Verification
Graduation Rate Study
Grants Management
High Honors Tuition
Highly Qualified Teacher Admin
Highly Qualified Teacher Application
Highly Qualified Teachers Report
HQT Reports
HR Online Registration
IDEAL Admin
Indirect Costs
Institutional Recommendations
Institutional Recommendations - HQPU
LEA Calendar
LEA Calendar(.Net Version)
LEA Core Data
LEA Profile
LEA Program Information
NCLB-Monitoring
No Child Left Behind Plans and Reports
October Enrollment
October Enrollment Aggregation Requestor
OELAS
Online Prevention Training
Online Registration Internal Web
Parent Survey Acct Allocator
PEA Determinations
PELLY
Post School Outcomes Survey
Post Secondary SAIS ID Search
Program Services Web Interface
R & E Administration
Request Logins
 Research & Policy Intranet
Safe and Drug-Free Schools Report
SAIS ID Number Search
SAIS Online Data Upload (contingency)
SAIS Readiness Survey II
SAIS Survey
SAIS Web Focus Group Application
SaisOnline
School Finance File Upload (Budget/AFR)
School Finance File Upload (Student Counts)
School Report Cards
SDER
SEI Budget Request Application
SEI Budget Request Application 2.0
State Report Card Spanish Order Form
State Tutor Fund
Student Counts Administration
Student Demographics for Test Labels
Student Detail Application Console
Student Detail Data Interchange
Student Detail Needs Online
Student Detail Transaction History
Student Details Split and Merge
Student Details TAPBI Membership Online
SwiftKnowledge
Teacher Certification
Testing Data Correction
Title I School Status
Title II Higher Education Act
Transition Outcomes Project
Transportation Routes
Vehicle Inventory
Vendor Calendar
Year End Enrollment

 

Thank you for your patience and flexibility while we work to bring you faster, more secure tools for all the important work you do every day!