Online Customer Service and Alternatives
The Arizona Department of Education web site offers services online that you might otherwise transact in person or by mail. Our goal is to provide citizens with a more convenient and efficient means in which to interact with the Arizona Department of Education. If at any time you choose not to proceed with a transaction offered through the Arizona Department of Education web site, your choice will in no way affect your ability to receive benefits or services. If you prefer to apply for benefits or services in person, or by mail, you may do so.
Collection and Use of Information
The information collected from an application submitted online will be treated in the same manner as the information collected from an application submitted on a hard copy. The information you disclose to the State of Arizona will generally become a matter of public record pursuant to A.R.S. § 39-121, et seq. The State may be required to divulge personal information in response to a public records request and in response to a warrants, subpoenas and/or other court orders. Not all of the information contained within a public record, however, may be re-disclosed by the State to other persons or entities. Social security numbers, for example, are protected by the Federal Privacy Act of 1974, and the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99) is a Federal law that protects the privacy of student education records. If you have inquiries regarding how the information you submit online will be treated, please contact he Arizona Department of Education directly.
Personal information such as name, home address, birth date, medical or disability information, social security and credit card numbers that are provided online through the Arizona Department of Education web site, will be treated as confidential and thus, with only limited exceptions, will not be shared, sold or otherwise disseminated to any outside person or entity. If any personal information is intended to be released to third parties, A.R.S. § 41-4152 (5) and (6) requires the Arizona Department of Education to identify when, how and to whom that information will be released. The Arizona Department of Education may not refuse to process a person’s request for services or benefits because he or she does not wish to have their information disclosed to another individual or entity.
The Arizona Department of Education web site will obtain your consent to disclose such personal information to other third parties by providing a method of identifying your approval. The Arizona Department of Education web site and State agencies may not refuse to process an individual’s request for services or benefits because he or she does not wish to have his or her information disclosed to another individual, entity or third party.
The Arizona Department of Education may have statutory and/or contract requirements to share your information with either the Federal government, State agencies, State contractors and possibly other cities, counties and local governments. This sharing depends on the program services and benefits you are applying for, of which Federal and State statutes will be cited as sharing authority. This information is obtained in order for these organizations to perform their duties in completing your benefits and/or services, and therefore, any refusal on your part may be cause for denial of State benefits and/or services.
Please refer to respective benefits and/or services web pages within the Arizona Department of Education web site for disclosure of when, how and to whom information will be released to third parties, A.R.S. § 41-4152 (5) and (6).
The Arizona Department of Education and its consultants, as developer and manager of the Arizona Department of Education web site, have taken several steps to safeguard the integrity of its computer systems and networks. These steps include, but are not limited to individual authentication, the security of transmitted data, security monitoring, auditing, and encryption of your information. Security methods and measures have been integrated into the design, implementation and day-to-day practices of the Arizona Department of Education web site.
To better serve our customers, the Arizona Department of Education web site uses “cookies” to ease the flow from page to page in password-protected applications, such as the Common Logon. Cookies are simple text files stored on your computer by your web browser. They identify your domain name or Internet Protocol address, as a method of distinguishing among visitors to the Arizona Department of Education web site. Cookies are used only by the Arizona Department of Education and are not shared with any other individuals, third parties, or entities. Areas of the Arizona Department of Education web site that do not require password protection, also do not require cookies. You can refuse a cookie or delete a cookie file from your computer system by selecting various options on your computer’s browser.
Other External Links Disclaimer
Neither the Arizona Department of Education, nor any agency, officer, or employee of the Arizona Department of Education warrants the accuracy, reliability or timeliness of any information published by this system, nor endorses any content, viewpoints, products, or services linked from this system, and shall not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information. Portions of such information may be incorrect or not current. Any person or entity that relies on any information obtained from this system does so at his or her own risk.
This policy may be updated or revised from time to time, so please check back with the Arizona Department of Education web site periodically in order to receive advance notice of any substantive changes to the manner in which the information you disclose on this web site may be collected, used or disseminated.
|By E-mail:||[email protected]|
|By Telephone:||(602) 542-7378|
The Arizona Department of Education
1535 West Jefferson Street, Bin #17
Phoenix, Arizona 85007
The Arizona Department of Education will use your email to respond to your issues and requests that you have identified, and/or possibly forward your email to another State agency for appropriate action.