About Dispute Resolution

Although the spirit of the federal special education regulations found in the Individuals with Disabilities Education Act (IDEA) is that parents and schools will arrive at consensus, sometimes conflict arises. The Arizona Department of Education (ADE) Office of Dispute Resolution offers several options for parents and schools to address and resolve these special education conflicts: mediation (34 C.F.R. § 300.506); a due process hearing system (§ 300.507); and a state administrative complaint system through which ADE can investigate alleged violations of the IDEA (§§ 300.151 through 153).

Dispute Resolution also offers Facilitated IEP as an additional option for resolving special education conflicts between parents and schools.

Parents and school staff are encouraged to communicate and work together to reach an agreement that is in the best interest of the child. Parents may also request in writing that the school reconvene the IEP team to discuss concerns. Each district or charter school has a special education director or coordinator who can assist the IEP team in finding a mutual agreement if problems still exist. To find contact information for the special education director or coordinator, visit the ADE Public School Search and type the name of the school in the search bar on the left side of the screen.